If EOS One suddenly looks empty, shows the Welcome screen as if you're brand new, or shows a different role than you expect, your data is usually still there. The most common reasons are that you're signed in to a different organization, or you're on a different region's EOS One site.
Check Which Organization You're In
If you belong to more than one organization, you may be looking at the wrong one.
Click your profile picture or initials in the upper-right corner of EOS One.
Review the list of organizations under the ORGANIZATION section of the dropdown menu.
If more than one organization is listed, click the other organization's name. The platform will automatically refresh to show the dashboard and data for that organization.
Tip: Look closely at similar names. Two organizations can have nearly the same name, for example "Acme" and "acme", and only one of them has your team's meetings, Rocks, and To-Dos.
To open the right organization every time you sign in, set it as your default. See Set Default Organization. For more on the switcher, see How to Switch Organizations.
Check Which Region's Site You're Signed In To
EOS One has a separate site for each region, and accounts don't carry over between them. If you sign in or sign up on a different region's site, EOS One sets up a brand-new, empty account there, which is why everything looks blank.
Look at the web address in your browser.
Compare it to the site your organization uses:
Americas: app.eosone.com
EMEA (including the UK and Europe): app.eosone.eu
APAC: app.eosone.com.au
If you're on the wrong site, go to your organization's site and sign in with your usual email and password. We recommend bookmarking it so you always land in the right place. For the full list, see International Availability.
Q&A
Why am I seeing the Welcome screen when my team already uses EOS One?
You're most likely signed in on a different region's site than the one your organization uses, so EOS One is treating you as a new account. Check the web address first (see above), then check the ORGANIZATION list under your initials.
Is my data gone?
Usually not. Your meetings, Rocks, To-Dos, and Scorecard stay in your original organization. Don't delete anything while you look. If you can't find your data after checking your organization and region, contact us in chat.
Why does my role look different than I expect?
Your role is set separately in each organization. You might be an Admin in one organization and a Member in another, so check which organization you're in before anything else.
I accidentally created an extra, empty organization. What should I do?
Switch back to your team's organization using the ORGANIZATION list under your initials. If you'd like the empty organization removed so you don't land in it again, contact us in chat and we can help. Deleting an organization is permanent, so please make sure it's the empty one first.
I'm in the right organization, but a meeting or item is still missing.
See FAQ: Why can't I see my meeting? and FAQ: Why can't I see the Issue, Headline, or To-Do I just added to my meeting?
Still need help?
Let us know in this chat which email you sign in with and the web address you used, and we can help from here.
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