How can I manage and locate solved issues in EOS One?
In EOS One, managing the status of issues depends on whether you are in a live meeting or outside of one. Below is a detailed guide to help you understand the options available for handling solved issues and locating them when needed.
Managing Issue Status During a Live Meeting
During a live meeting, you can change an issue’s status back to "Unsolved" if needed. This functionality is only available within the live meeting workflow and cannot be performed outside of it.
Managing Issue Status Outside of a Live Meeting
Once an issue is marked as "Solved" outside of a live meeting, it cannot be reverted to "Unsolved." This is a system limitation designed to maintain the integrity of issue tracking outside the live meeting context.
Locating Solved Issues
To view details of solved issues, navigate to the Insights section in EOS One. Here, you can use filters such as Status, Meeting, and date range to locate specific solved issues. This allows you to access all relevant information, including the Title, Description, and Notes of the issue.
Best Practices for Issue Management
Plan to address and resolve issues during live meetings whenever possible, as this provides the flexibility to adjust their status.
Use the Insights section effectively to track and review solved issues, ensuring no important details are overlooked.
By understanding these workflows and utilizing the available tools, you can efficiently manage and locate solved issues in EOS One.