Need help? We're here for you! Below are our standard support hours, holidays we observe, and all the ways you can reach our support team.
 

🕘 Support Hours

Our team is available to assist you during the following hours:

Monday–Friday
9:00 a.m. – 6:00 p.m. Eastern Time (ET)

Please note: We are closed on weekends and U.S. holidays listed below.

⏱️ Response Time

We aim to respond to all support inquiries within four business hours.

Business hours are defined as 9:00 AM – 6:00 PM Eastern Time, Monday through Friday (excluding holidays).

📅 Holidays We Observe

EOS One Support is closed on the following U.S. holidays:

• New Year’s Day - January 1st
   
• Martin Luther King Jr. Day - January 20th
   
• Memorial Day - May 26th
   
• Independence Day - July 4th
• Labor Day - September 1st
   
• Thanksgiving Day - November 27th
   
• Day After Thanksgiving - November 28th
   
• Christmas Day - December 25th
   

If a holiday falls on a weekend, support availability may shift based on U.S. federal observance.

💬 How to Reach Us

We offer multiple ways to get in touch—choose what works best for you! Our promise to you 

• 📧 Email: help@eosone.com
  
  
• 🌐 Support Form: http://help.eosone.com - Listed at the top
  
  
• 🖥️ In the App: Click the orange support icon on the right-hand side of the EOS One application
  
  
• 📞 Phone: 844-245-9531
  
  

Still have questions? Reach out—we're happy to help!