If you forgot your password, you can reset it from the login screen or have an Admin or Owner resend the reset email for you.
How to Reset Your Password
Option 1: Reset Your Password from the Login Screen
Go to the EOS One login page (note that we have different URLs depending on your location)
Click "Forgot your password?"
Enter the email address associated with your EOS One account and click “Request Password Change.”
You’ll receive an email with a link to reset your password. Click the "Reset Password" button to do so.
Enter your new password in the “New Password” and “Confirm Password” fields. Then click “Save Password,” and your password has been reset!
Click "Continue" on the confirmation page to continue to EOS One.
Option 2: Have an Admin or Owner Resend Your Reset Email
If you’re unable to reset your password or didn’t receive the email, an Admin or Owner can resend the reset email for you.
Navigate to Settings on the left-hand navigation bar.
Select the Manage Org option
Switch to the License Page.
Find the user in the list.
Click the three-dot menu (⋮) in line with their name, on the far right-hand side.
Click Resend Email Invite.
This sends the same password reset email that a user would receive from the Forgot Password flow.
Note: Admins and Owners cannot manually set or view a user’s password. They can only trigger the reset email.
Didn’t Receive the Email?
If the reset email doesn’t arrive within a few minutes:
Check your spam or junk folder if you don’t see the email.
Make sure you entered the correct email address.
Wait a few minutes and try again if the email doesn’t arrive immediately.
Q&A
Q: I didn’t receive the reset email. What should I do?
A: Check your spam folder first. If you still don’t see it, ask an Admin or Owner to resend the email from the License page.
Q: Can an Admin reset my password for me?
A: No. Admins and Owners can only resend the reset email. You must complete the password reset yourself.